Frances Mendez Frances Mendez

DIGITAL STRATEGY

Combining strategy with experience gives us a broad perspective to see the opportunities for your business growth.

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Frances Mendez Frances Mendez

CONSUMER EXPERIENCE

WE OPTIMIZE THE EXPERIENCE ACROSS ALL CHANNELS, BECAUSE THAT’S HOW THE CONSUMER VIEWS YOUR PRODUCT.

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Frances Mendez Frances Mendez

TESTING STRATEGY

A GOOD TESTING STRATEGY WILL GIVE YOU THREE THINGS: CONFIDENCE IN YOUR NUMBERS, FLEXIBILITY TO ADAPT AND PROGRESS.

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Frances Mendez Frances Mendez

MARKETING ANALYSIS

“KNOW YOUR NUMBERS” IS THE DIGITAL MARKETING MANTRA. ANALYSIS TAKES IT ONE STEP FURTHER TO UNDERSTAND THE WHY. WE GO BEYOND THE PRIMARY KPI’S, LOOKING AT THE SECONDARY KPI’S AND ENGAGEMENT ACROSS ALL CHANNELS.

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Frances Mendez Frances Mendez

E-CRM 

EMAIL REMAINS THE MOST EFFECTIVE CHANNEL FOR RETENTION. WE CREATE THE ENTIRE EMAIL MESSAGING STRATEGY FROM ON-BOARDING AND PURCHASE CONFIRMATION TO WIN-BACK.

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Frances Mendez Frances Mendez

REPORTING

REPORTING IS MORE THAN JUST PRESENTING THE NUMBERS - IT’S MAKING SURE YOU HAVE THE CORRECT STRUCTURE IN PLACE. THIS RANGES FROM ANALYTIC CODE TO INSURE THAT FIELDS ARE POPULATED CORRECTLY.

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Frances Mendez Frances Mendez

USER EXPERIENCE

USER EXPERIENCE IS THE IMPRESSION THE CONSUMER GETS INTERACTING WITH YOUR APP, WEBSITE OR OTHER DIGITAL PRODUCT. THIS CAN BE AS SIMPLE AS READING A BLOG OR AS COMPLEX AS BUYING A CAR ONLINE.

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Frances Mendez Frances Mendez

SERVICE DESIGN

SERVICE DESIGN IS CREATING THE BEST EXPERIENCE BETWEEN THE CONSUMER, THE COMPANY AND THE PRODUCT - BOTH ONLINE AND OFFLINE.

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Frances Mendez Frances Mendez

PROCESS

NEW STRATEGIES OFTEN FAIL BECAUSE THEY RELY ON OLD PROCESSES. WE WORK WITH YOUR TEAM TO CREATE AN INTERNAL PROCESS TO SUPPORT YOUR NEW STRATEGY.

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Frances Mendez Frances Mendez

DESIGN STRATEGY

MAKING SURE THAT ALL YOUR CHANNELS (SOCIAL, EMAIL, PAID, DISPLAY, WEBSITE, APP) ARE WORKING TOGETHER TO LEAD THE CONSUMER DOWN THE CONVERSION PATH.

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Frances Mendez Frances Mendez

TESTING STRATEGY

A GOOD TESTING STRATEGY WILL GIVE YOU THREE THINGS: CONFIDENCE IN YOUR NUMBERS, FLEXIBILITY TO ADAPT AND PROGRESS.

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